US Unlocked Card Undergoing Immediate Change

Last Update: Most cards have been up and running since last week. Initially existing card holders (at the time of the switch) were showing incorrect card details, but these have been corrected. If you were having issues getting your card accepted right after you initially got your MC details, please re-try using the correct card details. There is a small number of about 30 card accounts that we are currently struggling with. Cards to these accounts were assigned but somehow not registered at Nxpay, causing them not to be accepted. Also the balance on these cards are showing incorrectly and new loads have not been able to clear. If you think this applies to you (after you checked the trouble shooting list) please contact us.

Update: All new cards within the 2-4 business days window have been assigned. Previous Visa card holders have received their new MC details. Some error code appears on the bottom of their US Unlocked Card page and balances show zero. At this point in time we cannot determine how to fix this as we need NXpay for that. This shall be dealt with on Monday. If you want to have confirmed what your balance was, please email info@usunlocked.com.
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Update: Cards are being assigned to the new users in the order of first in/first out. All new users: please, check http://www.usunlocked.com/troubleshooting.php if you run into issues. If you are setting up iTunes, you need to do it according this tutorial: https://www.usunlocked.com/blog/?p=431
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Update: Cards to existing Visa users who had balance on their cards have been assigned in Nxpay. NxPay is now in the process of transferring the balances. Once complete, the card details will be uploaded to our system so that they show to the card holder.
On our side we are testing the issue and load part. When successful, cards will assigned to new US Unlocked Card users
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Update: Balances have been pulled off existing Visa cards and put on a temporary internal account. New cards are being assigned throughout the course of tomorrow November 18, and Visa balance transferred to them. We will update here again when that task is complete. The next task will be assigning cards to the new users and transferring pending card load to them.

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Due to unforeseen and sudden circumstances, the Visa card program we launched in the summer has been terminated as of today which explains why your card is suddenly not being accepted.

What happened?

The processor for the US Unlocked Visa Card, Denarii was forced to partner with a different issuing bank due to the fact that the bank which has been issuing the cards received a 'cease and desist order' related to regulatory issues. Their new sponsoring bank does not wish to issue virtual cards like the US Unlocked Card and therefore the program as it exists cannot be maintained. We are quite unhappy (understatement) that Denarii failed to inform us in a timely manner about the termination of our program with them.

What happens next?

NXpay has provided us with an intermediate solution and will switch over all current card holders who have a balance on their card to a MasterCard. As we speak we are making preparations to do so. The switch will be happening in batches and we will be updating user card information in those batches as well. If your Visa card currently has a balance, your card details will be updated in the course of the next 48 hours. Once the type of card says MasterCard on your account, you will know that a new card has been assigned and the balance has been transferred to it.

If your current Visa card has zero balance on it, a new (Master) card will be issued when your next card load payment clears, just like you are used to.

If you are a new US Unlocked Card user and are waiting to get your card issued, please note that the above developments are causing a slight delay in assigning your card, but we are working around the clock to keep the delay as minimal as possible.

This solution that is provided to us by NXpay is only temporary. A new solid program is in the works and we will keep you updated on those developments.

Again, these circumstances are completely unforeseen. Together with NXpay, we are making sure to minimize any interruption and to accommodate every single card user to the best of our abilities.

We will be updating this post while more details become available. If you have any questions of concerns, please contact us: info@usunlocked.com.