Trouble shooting the most common issues with the US Unlocked Card:
The US Unlocked Card is accepted mostly anywhere where pre-paid Visa debit cards are accepted. If for some reason your card is not accepted where you think it should, check the following:
Did you fill out all the details EXACTLY as they are showing on the US Unlocked Card page?
Do you have enough balance to cover the purchase? See Note 1 and 2.
Does this merchant have a policy where it does not ship to freight forwarding addresses?
Did you connect over VPN? This merchant might block purchases from a non-US IP address, connecting over VPN solves this issue.
Note 1: In many cases the merchant might try to put a hold on a larger amount than needed as part of the authorization process. If you do not have that amount on your card, the transaction does not go through due to insufficient balance.The failed transactions put a pending hold (reserve) on your card for the same amount causing your available balance to diminish each time. It usually takes 5 business days for those holds to disappear on their own.
Note 2: The processor charges a POS (point of sale) fee of $0.50 per successful transaction. Example: if your balance is $10 and the purchase costs $9.99, the transaction will fail. For more info regarding fees see the Card Terms & Conditions.
In many cases a phone call or email to the customer service of the particular website helps to find out what the issue was. Often they will offer to run your card over the phone.
Other merchant maintain certain anti-fraud policies and accept or deny transactions to their own discretion.
Known websites where the US Unlocked Card is NOT accepted are Hulu Plus, Paypal nor sites with monthly subscriptions. You can also check the store's policy before making a purchase.
The US Unlocked Card is accepted mostly anywhere where pre-paid Visa debit cards are accepted. If for some reason your card is not accepted where you think it should, check the following:
Did you fill out all the details EXACTLY as they are showing on the US Unlocked Card page?
Do you have enough balance to cover the purchase? See Note 1 and 2.
Does this merchant have a policy where it does not ship to freight forwarding addresses?
Did you connect over VPN? This merchant might block purchases from a non-US IP address, connecting over VPN solves this issue.
Note 1: In many cases the merchant might try to put a hold on a larger amount than needed as part of the authorization process. If you do not have that amount on your card, the transaction does not go through due to insufficient balance.The failed transactions put a pending hold (reserve) on your card for the same amount causing your available balance to diminish each time. It usually takes 5 business days for those holds to disappear on their own.
Note 2: The processor charges a POS (point of sale) fee of $0.50 per successful transaction. Example: if your balance is $10 and the purchase costs $9.99, the transaction will fail. For more info regarding fees see the Card Terms & Conditions.
In many cases a phone call or email to the customer service of the particular website helps to find out what the issue was. Often they will offer to run your card over the phone.
Other merchant maintain certain anti-fraud policies and accept or deny transactions to their own discretion.
Known websites where the US Unlocked Card is NOT accepted are Hulu Plus, Paypal nor sites with monthly subscriptions. You can also check the store's policy before making a purchase.
If a merchant needs to verify the billing details they can call NXpay at 503-513-9900 ext 242, Mo-Fr 9-5 PST. Card support is available by email through support@nxpay.com.
