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Key information about shopping online at Macy’s or Bloomingdale’s from outside the US

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Macy’s and Bloomingdale’s are very popular shopping destinations for the cross border shopper.
Our users shop at these online stores however Macy’s and Bloomingdales have very specific anti fraud measurements. They tend to flag certain orders for a variety of reasons. We know that they do so especially when the billing address differs from the shipping address.

If you are planning to shop from Macy’s or Bloomingdale’s from outside the US it is important to know that your orders are less likely to be flagged when your billing and shipping address are the same.

We offer the option to use your US shipping address for your card as long as it is a partner address. Have a look here to see who our partners are:

Please contact us at [email protected] to provide your new address. It will take about 1 business day for Nxpay to change the billing address on the processor. Once you have received our confirmation you can start using it.

Do make sure you are always connected over VPN when making a purchase. More about VPN:
To check whether your VPN is working you can go to

For information on the most common issues with the US Unlocked Card:

Other users have told us that they were successful when placing the order over the phone.

If you follow all the above instructions and your order still does not go through, you can always contact Macy’s at 1800-203-3481. They are usually very helpful. Often declines are not card related and they will be able to give you more information.


Need some help? Ask Ruby!