About US Unlocked

Helping International Shoppers Access U.S. Online Stores

US Unlocked helps international shoppers access U.S. online stores, subscriptions, and digital services with virtual U.S. payment cards and U.S. billing details.

Founded in 2010 and based in New York, US Unlocked was created for customers outside the United States who want a simpler way to shop from U.S. merchants that may not accept international payment cards. The service supports cross-border shoppers by helping them pay online where a U.S.-issued card or U.S. billing address is required.

Our goal is to make U.S. online shopping more accessible for people around the world while providing a clear, secure, and reliable payment experience.

Built for Secure Cross-Border Shopping

US Unlocked is designed to support secure online shopping across borders. Because our service involves virtual payment cards and U.S. billing details, customers may be asked to complete identity verification before using certain account features or loading funds. These checks help protect customers, prevent misuse, and support responsible access to the US Unlocked card program.

We use account security and transaction monitoring practices to help identify suspicious activity, reduce fraud risk, and protect the integrity of the service. Customers are expected to use US Unlocked only for lawful online purchases and in accordance with our card terms, website terms, merchant rules, and any applicable local regulations.

US Unlocked may restrict or decline certain account activity, merchants, transaction types, or uses that are prohibited, unsupported, or considered high risk. For more detail, customers should review our Card Terms, Terms of Service, and Privacy Policy before opening or using an account.

Customer Support and Responsible Use

US Unlocked supports customers through the account setup, verification, card loading, and online shopping process. Our support team can help with common questions about creating an account, using a virtual card, understanding billing address details, troubleshooting declined transactions, and navigating merchant or subscription payment issues.

To keep the service reliable for all customers, US Unlocked must be used only for lawful online purchases and in accordance with our Card Terms, Terms of Service, merchant policies, and any applicable local laws. Some merchants, services, countries, transaction types, or account activities may be restricted or unsupported.

US Unlocked does not guarantee that every U.S. merchant, subscription platform, or online service will accept every transaction. Merchant acceptance can depend on the merchant’s own policies, fraud controls, regional restrictions, card rules, and account requirements.

Customers can visit our Help Center or contact our support team for assistance before or after making a purchase.