Frequently Asked Questions
- All
- Account & Security
- Registration & Verification
- Cards & Usage
- Pricing, Fees & Funding
- Shipping & Store Access
- Support & Troubleshooting
How do I enable 2FA with an authenticator app?
Go to Account Settings > Security, then enable two-factor authentication using Google Authenticator or another supported app.
What should I do if I forgot my password?
Click “Forgot Password” on the login screen. You will receive an email with reset instructions.
My account is locked. How do I unlock it?
Wait 30 minutes for automatic reset. If still locked, contact [email protected].
Can I change the email or phone number on my account?
Yes. Contact support and request the update. Verification may be required.
How do I close my account?
Submit a closure request to support. Make sure your balance is $0 before closing.
Who is eligible to use US Unlocked?
Anyone residing outside the U.S. with valid ID and proof of address.
Can U.S. residents use this service?
No. US Unlocked is exclusively for non-U.S. residents.
What documents are required?
A government-issued photo ID and a recent utility bill or bank statement.
How long does verification take?
Typically under 24 hours. Additional review may be required.
Why was my verification rejected?
Possible reasons: expired ID, poor image quality, or mismatch of information.
Can I use a PO box or virtual address?
No. You must use a verifiable residential address.
What card types are available?
- US Unlocked Card (open-to-buy)
- Store Locked Card (locks to first merchant)
- One-Time Use Card (auto-deletes after one transaction)
What is the difference between US Unlocked and Store Locked Cards?
US Unlocked is flexible for most merchants. Store Locked is best for subscriptions or specific-use cases.
What are One-Time Use Cards best for?
Single-use purchases, high-risk merchants, or protecting privacy.
Can I request more cards after using my 10?
Yes. Additional Everyday Spend Cards are $2 each.
How do I delete or replace a card?
You can deactivate and create a new one from your dashboard.
What do I do if a merchant declines my card?
Check for sufficient funds, merchant type compatibility, or 3D Secure issues.
Can I use my card for international sites?
Not reliably. Cards are designed for U.S.-based e-commerce.
What is the billing address for the card?
It is displayed in your dashboard when the card is issued.
How do I find the CVV and expiration date?
After SMS/OTP verification, card details are visible in your dashboard.
What happens if a merchant charges the wrong amount?
Contact the merchant directly. If unresolved, open a dispute with support.
What is a pre-authorization hold?
Some merchants place a hold before finalizing the charge. It usually releases in 2–7 days.
Why do I see a charge but no order confirmation?
That is often a pre-auth. Contact the merchant or wait for automatic release.
Can I use cards for mobile apps or digital subscriptions?
Yes. Especially effective with Store Locked Cards for recurring charges.
Will I receive a physical card?
No. All cards are virtual.
What is the subscription pricing?
- Monthly: $4.95
- Annual: $39.95 (Save 33%)
Is there a free trial?
No. Access is granted after payment and verification.
What load methods are accepted?
- Crypto / Stablecoins
- EU Bank Transfer (SEPA)
- Apple Pay / Google Pay / Credit Cards
What are the load fees?
- Crypto: 2%
- SEPA: $0.70 + 4.5%
- Cards: $1 + 5%
How long do funds take to appear?
- Crypto: 1–2 hours
- SEPA: 3–5 business days
- Card: usually instant
Can I cancel a load?
No. Once submitted, load requests are non-reversible.
What is the maximum balance allowed?
$3,500 per account.
Can I refund or reverse a load?
Only if the funds have not yet been processed. Contact support immediately.
Can I use PayPal or Venmo?
No. These are not supported.
What currency will show on the card?
USD.
Are there foreign transaction fees?
No. Your cards are U.S.-based and billed in USD.
Can I shop on Amazon.com?
Yes. Amazon accepts US Unlocked cards.
Will I receive a U.S. shipping address?
No. You must register with a U.S. freight forwarder.
What is a freight forwarder and why do I need one?
A company that receives your U.S. orders and forwards them internationally.
Which forwarders do you recommend?
We list recommended partners in your account dashboard.
Can I use my own U.S. address?
Yes, as long as it is a valid residential or freight forwarding address.
What stores are blocked?
High-risk categories such as gambling, crypto, adult, money transfer, and weapons.
Can I shop on U.S. app stores or digital platforms?
Yes. Works with iTunes, Google Play, streaming, and software subscriptions.
How do I contact customer support?
Email [email protected] or use the contact form.
What are your support hours?
Monday–Friday, 9 AM to 6 PM EST.
Where can I download a transaction report?
From the “Transaction History” tab in your dashboard.
How do I reset my password?
Use the “Forgot Password” link on the login screen.
How do I report fraud or unauthorized charges?
Immediately email support and mark the charge in your dashboard. If your question is not listed here, contact us at [email protected].
