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Making Payments with Your US Unlocked Account

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This post is also available in: Spanish

Your US Unlocked Account has been funded! Time for the fun part of shopping!

Your virtual payment cards details are available to you in your account on My Card by entering your 3 digit PIN. You will simply use the virtual payment cards the same way as you use any debit or credit cards. However, there are a few things to keep in mind.

Please, make sure:

A. You are using the propper card for the intended purpose.

One-Time Use Card

  • Automatically close 2 minutes after your first charge completes.

Merchant Specific Cards

  • Can be used as many times as you’d like with the same merchant.
  • Locked to the first merchant they’re authorized with, but cannot be used with any other merchant. This ensures that a breach at one merchant doesn’t put you at risk across the internet.

A. That you are connected over VPN for secure shopping.
If you do not know what VPN is, please click here.

B. That you fill out the billing details exactly as they appear.
Any change or mistake in the billing details will cause the card to be declined.

C. Use the same address for billing and shipping.
Have your order shipped to your billing address. Most retailers require you use the same address for both shipping and billing and may cancel your order if you use 2 different addresses instead.

D. That you have sufficient balance.

Please verify your available balance on My Card. Often merchants will send an authorization request for more than the actual purchase price. Therefore it is recommended to keep a buffer (some extra balance).

E. That you have checked the merchant policies

  • Some merchants have specific policies regarding acceptance of prepaid debit cards or certain addresses.
    Please check with the merchant to before you place your order.
  • Prepaid cards are usually NOT supported for the purchase of digital gift cards.
  • To find out whether store has accepted the US Unlocked Card before look up the store here.

Having trouble getting your payment through? Have a look at our trouble shooting page.

Did you find this guide helpful? Let us know.

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